3.4
13.2K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Anatel's official application for registering and monitoring consumer complaints against telecommunications operators. It also allows the consumer to evaluate the responses given by the operators and monitor their performance in handling demands.

Attention, it is necessary to make a new registration to access the new Anatel Consumer.

Through the app, it is also possible to register requests for information, suggestions and complaints to the Agency, in addition to allowing them to be followed up.

Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only register complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.

Remember to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when registering the complaint with Anatel.

The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually, but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.

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To register a request, the application requires the insertion of CPF and password.
- If you have never used the app, register and get a password on the device itself. Old registrations (made until 12/11/2019) are not valid for this new app.
- If you have forgotten your password, the “I forgot my password” field allows you to receive a verification code in the email already registered with Anatel, thus allowing you to change your password.
- If you are unable to access the application, please contact the Agency's Call Center at 1331 (it works from Monday to Friday from 8:00 am to 8:00 pm). The call is free throughout the national territory.
Updated on
Mar 23, 2021

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
3.4
13.2K reviews
A Google user
November 26, 2019
VERY useful and efficient
8 people found this review helpful
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Sandra dos Santos
December 13, 2021
Terrível. Não consego entrar no site. Sempre da erro.
1 person found this review helpful
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Ezequiel Santos
October 18, 2021
Não joga, dígito senha e Clico no botão, não acontece nada.
1 person found this review helpful
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What's new

Nova versão do Anatel Consumidor Mobile