14.8K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Anatel's official application for registering and monitoring consumer complaints against telecommunications operators. It also allows the consumer to evaluate the responses given by the operators and monitor their performance in handling demands.

Attention, it is necessary to make a new registration to access the new Anatel Consumer.

Through the app, it is also possible to register requests for information, suggestions and complaints to the Agency, in addition to allowing them to be followed up.

Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only register complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.

Remember to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when registering the complaint with Anatel.

The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually, but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.


To register a request, the application requires the insertion of CPF and password.
- If you have never used the app, register and get a password on the device itself. Old registrations (made until 12/11/2019) are not valid for this new app.
- If you have forgotten your password, the “I forgot my password” field allows you to receive a verification code in the email already registered with Anatel, thus allowing you to change your password.
- If you are unable to access the application, please contact the Agency's Call Center at 1331 (it works from Monday to Friday from 8:00 am to 8:00 pm). The call is free throughout the national territory.
Updated on
May 26, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

14.6K reviews
A Google user
November 26, 2019
VERY useful and efficient
9 people found this review helpful
Did you find this helpful?
Denis Roger
February 23, 2024
Péssimo. Só dá mensagem senha inválida. Mesmo trocando a senha várias vezes e a senha sendo acatada pelo sistema e funcionar pelo site, o aplicativo dá senha inválida. Aplicativo é inútil.
Did you find this helpful?
Eduardo Pires
March 7, 2024
Péssimo, preenchi todo o formulário da reclamação, e ao apertar o botão "Registrar reclamação" aparece um popup "Atenção" em branco, não consigo avançar nem registrar a reclamação.
Did you find this helpful?