Anatel Consumidor
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Mayelana nalolu hlelo lokusebenza
Isicelo esisemthethweni sika-Anatel sokubhalisa nokuqapha izikhalazo zabathengi kubasebenzisi bezokuxhumana ngocingo. Iphinde ivumele umthengi ukuthi ahlole izimpendulo ezinikezwa opharetha futhi aqaphe ukusebenza kwabo ekusingatheni izidingo.
Ukunakwa, kuyadingeka ukwenza ukubhaliswa okusha ukufinyelela i-Anatel Consumer entsha.
Ngohlelo lokusebenza, kungenzeka futhi ukubhalisa izicelo zolwazi, iziphakamiso kanye nezikhalazo kwi-Agency, ngaphezu kokuzivumela ukuthi zilandelwe.
Ngaphambi kokwenza isikhalazo e-Anatel, qala ngokufuna ukuxazulula okufunwa opharetha wakho. Bhalisa kuphela izikhalazo ku-Anatel uma opharetha engakuphenduli ngesikhathi esivunyelwe noma uma ebheka ukuthi impendulo ayihlangabezani namalungelo akho.
Khumbula ukubhala phansi - njalo - izinombolo zephrothokholi opharetha wakho akunikeza zona. Lezi zinombolo zizodingeka lapho kubhaliswa isikhalazo kwa-Anatel.
Isikhalazo esifakwe ohlelweni luka-Anatel sidluliselwa ku-opharetha wakho, esinezinsuku eziyishumi zekhalenda ukukuthumela impendulo. U-Anatel akazibandakanyi nezikhalazo ngawodwana, kepha uqapha isikhathi sokuphendula futhi asebenzise imininingwane efakwe ngabathengi ukufuna ukusebenza okungcono kubasebenzisi nakulo mkhakha wonkana.
***
Ukubhalisa isicelo, isicelo sidinga ukufakwa kwe-CPF ne-password.
- Uma ungakaze usebenzise uhlelo lokusebenza, bhalisa futhi uthole iphasiwedi kudivayisi uqobo. Ukubhaliswa okudala (okwenziwe kuze kube ngumhla ka-12/11/2019) akuvumelekile kulolu hlelo lokusebenza olusha.
- Uma ukhohlwe iphasiwedi yakho, inkambu ethi “Ngikhohlwe iphasiwedi yami” ikuvumela ukuthi uthole ikhodi yokuqinisekisa ku-imeyili esivele ibhaliswe ne-Anatel, ngaleyo ndlela ikuvumela ukuthi ushintshe iphasiwedi yakho.
- Uma ungakwazi ukufinyelela kulesi sicelo, sicela uthinte Isikhungo Sezingcingo se-Agency ku-1331 (sisebenza kusuka ngoMsombuluko kuya kuLwesihlanu kusuka ngo-8: 00 ekuseni kuya ku-8: 00 pm). Ucingo lukhululekile kuyo yonke indawo kazwelonke.
Ukunakwa, kuyadingeka ukwenza ukubhaliswa okusha ukufinyelela i-Anatel Consumer entsha.
Ngohlelo lokusebenza, kungenzeka futhi ukubhalisa izicelo zolwazi, iziphakamiso kanye nezikhalazo kwi-Agency, ngaphezu kokuzivumela ukuthi zilandelwe.
Ngaphambi kokwenza isikhalazo e-Anatel, qala ngokufuna ukuxazulula okufunwa opharetha wakho. Bhalisa kuphela izikhalazo ku-Anatel uma opharetha engakuphenduli ngesikhathi esivunyelwe noma uma ebheka ukuthi impendulo ayihlangabezani namalungelo akho.
Khumbula ukubhala phansi - njalo - izinombolo zephrothokholi opharetha wakho akunikeza zona. Lezi zinombolo zizodingeka lapho kubhaliswa isikhalazo kwa-Anatel.
Isikhalazo esifakwe ohlelweni luka-Anatel sidluliselwa ku-opharetha wakho, esinezinsuku eziyishumi zekhalenda ukukuthumela impendulo. U-Anatel akazibandakanyi nezikhalazo ngawodwana, kepha uqapha isikhathi sokuphendula futhi asebenzise imininingwane efakwe ngabathengi ukufuna ukusebenza okungcono kubasebenzisi nakulo mkhakha wonkana.
***
Ukubhalisa isicelo, isicelo sidinga ukufakwa kwe-CPF ne-password.
- Uma ungakaze usebenzise uhlelo lokusebenza, bhalisa futhi uthole iphasiwedi kudivayisi uqobo. Ukubhaliswa okudala (okwenziwe kuze kube ngumhla ka-12/11/2019) akuvumelekile kulolu hlelo lokusebenza olusha.
- Uma ukhohlwe iphasiwedi yakho, inkambu ethi “Ngikhohlwe iphasiwedi yami” ikuvumela ukuthi uthole ikhodi yokuqinisekisa ku-imeyili esivele ibhaliswe ne-Anatel, ngaleyo ndlela ikuvumela ukuthi ushintshe iphasiwedi yakho.
- Uma ungakwazi ukufinyelela kulesi sicelo, sicela uthinte Isikhungo Sezingcingo se-Agency ku-1331 (sisebenza kusuka ngoMsombuluko kuya kuLwesihlanu kusuka ngo-8: 00 ekuseni kuya ku-8: 00 pm). Ucingo lukhululekile kuyo yonke indawo kazwelonke.
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