atendeaqui

ERP Solution

About this app

AttendAqui is your customer service team's inbox — now in your pocket. WhatsApp, website chat, and Telegram all arrive in one list, and the conversation automatically goes to whoever is available. The agent responds from their mobile phone, with the entire history already read on the screen. No one is left without an answer.

Made for those who have clients on WhatsApp: administrators, clinics, real estate agencies, stores, and service providers.

FEATURES
• One inbox — WhatsApp, website chat, and Telegram in the same list, without switching apps.
• The conversation goes to whoever is available — rotation, less busy, or manually pull; the app notifies you and opens directly in the conversation.

• Co-pilot — AI reads the question, searches the industry knowledge base, and writes the draft. You send it.

• Robot and human in the same conversation — the robot resolves repeated issues and passes the baton along with the history. The client doesn't repeat anything.

• Audio that becomes text — the transcript appears below the player; you can read it in the middle of a meeting.

• Attachments — photo, document, and audio directly from the conversation.

• Internal note — message for the team within the conversation, invisible to the client.

• Waiting time — those who wait too long turn red before becoming a complaint.

• End with subject — the service closes marked, and the panel shows what the client searched for during the month.

• Offline queue — the message written without signal disappears automatically when the internet returns.

• More than one company — those who serve more than one client switch at the top of the screen, and the app rebrands with their logo.

HOW IT WORKS
1. Log in with your agent login.

2. The inbox opens with the conversations from your sector — those that no one has picked up appear first.

3. Reply. If you want, ask the co-pilot for suggestions before sending.

The app belongs to the agent. The supervisor configures sectors, chatbot, knowledge base, and distribution through the web panel — the mobile phone is for answering calls.

To use it, you need an agent account in your company. Speak to your supervisor.

Website: https://www.atendeaqui.app

What’s new

Primeira versão do atendeaqui: atenda WhatsApp, chat do site e Telegram numa caixa de entrada só, direto do celular. Copiloto de IA para sugerir a resposta, transcrição de áudio, nota interna para o time e notificação quando a conversa cai para você.