BRChat

Server Sistemas

About this app

The BRChat app brings your company's WhatsApp customer service to your mobile phone. Respond to customers, manage queues, work with your CRM, and communicate with your team from anywhere, with the same rules and permissions as the web system.

Important: the app is for companies that already use the BRChat platform. Access is created by your company's administrator, and you log in with the same email and password as the web system.

CUSTOMER SERVICE
• Lists of ongoing and pending service requests, with a counter of unread messages.

• Filter by queue, filter unread messages, and search by customer or message.

• Accept service requests from the queue, transfer them to a colleague or another queue, return them to the queue, and close them, with the option to send a satisfaction survey.

• Send texts, photos, videos, documents, and audio (hold the button to record), or take a photo on the spot.

• Use the company's quick replies and your own, and write internal notes that the customer doesn't see.

• In official WhatsApp connections, send approved templates when the 24-hour window is closed.

• See when a message was not delivered and the reason, so you don't wait for a response that won't arrive.

• Contact data with phone number copy, labels, and previous interactions.

• Start a new interaction with a contact from your company.

MOBILE NOTIFICATIONS
• Notifications of new messages, interactions arriving in the queue, transfers to you, and internal chat.

• You choose what you want to receive and whether the message text appears in the notification.

INTERNAL CHAT
• Chat with company colleagues without leaving the app, with file sharing.

CRM
• Sales funnel boards, stages, and cards, with the "only mine" filter.

• Complete card: customer data, custom fields, activities, and timeline.

• Record what was discussed with the client, move the card between stages and funnels, mark as won or lost, and create, edit, and complete activities.

• Edit card data, labels, tags, and custom fields.

• Open the WhatsApp conversation directly from the card.

• Funnel reports, time per stage, losses, origins, sales forecast, and goals.

DASHBOARD
• Service numbers by period: calls, completed calls, waiting time, and performance per agent.

MADE FOR EVERYDAY USE
• Home screen with shortcuts to everything you use.

• Light and dark themes.

• On tablets, the list and conversation appear side-by-side.

• Each person only sees what the company has allowed them to see: queues, CRM, reports, and dashboard follow the permissions of the web system.

PRIVACY AND SECURITY
Communication with the platform is encrypted, and the app does not collect your location or your phone's contact list. Learn more in the privacy policy: https://www.brchat.com.br/privacidade-app

BRChat is a platform of Server Sistemas and is not affiliated with WhatsApp or Meta.

What’s new

Primeira versão do app BRChat: atendimentos do WhatsApp no celular, avisos de novas mensagens, chat interno com a equipe, CRM com ações no cartão, dashboard e relatórios.