Chatroboti is a customer service platform that helps companies organize WhatsApp conversations in a shared environment.
With the application, your team can track contacts, distribute customer service requests, respond to messages, and view conversation history.
Key features:
- Shared inbox for customer service requests
- Organization of conversations by queues and assignees
- Registration, import, and classification of contacts
- Sending and receiving messages, images, videos, audios, and documents
- Quick replies to frequently asked questions
- Internal notes for collaboration between agents
- Message campaigns and automations
- History and tracking of customer service requests
- Operational reports
- Suggested responses, summaries, and transcriptions with artificial intelligence, when configured by the organization
- User, team, and permission management
Access to Chatroboti requires an account linked to an organization and a pre-configured integration. Some features may depend on the contracted plan and the integrations enabled by the administrator.
Chatroboti is developed by VOS Tecnologia. This app is not affiliated with, sponsored by, or endorsed by WhatsApp or Meta.
Manage customer service interactions, contacts, teams, and automations.