The app states on the day I used it: 1USD=5,15BRL. Still when I change the input value for USD to 1, it equals to 7,36BRL. 2,21BRL for each dollar is unaccounted for. This is, of course, beyond the IOF fee, beyond the management fee also. When I asked about it in the help center, no one could explain what that extra 2,21BRL is, why it is unaccounted for. After 4 times they said I would be directed to another sector to answer me, I wasn't. My guess is that fee is a hidden fee. "Confidence" app.
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Like always great experience. The attendants Jefferson, Ana Paula, Valquiria 👏👏👏👏👏 excellent service. Thank you!!! Great support and fast solution. Very efficient!
6 people found this review helpful
Grupo Travelex Confidence
July 31, 2020
Olá, Florentina. Tudo bem ? É muito bom saber que você gostou da sua experiência conosco. A nossa equipe sempre busca manter um alto padrão de atendimento, e a sua avaliação mostra que estamos no caminho certo! Permanecemos inteiramente a sua disposição através do e-mail firstname.lastname@example.org.