IFBOT Atendimento e Telefone
Teen
info
1+
Downloads
About this app
IFBOT brings your company's call center to your mobile phone. Agents answer customer calls, communicate with the team, and make or receive calls on the company's extension, all within a single app, powered by artificial intelligence.
CUSTOMER SERVICE
• Real-time conversations, filtered by department, my calls, and unread messages
• Take over, transfer (to department, agent, or workflow), and close calls
• Reply by quoting the message, react with emojis, and forward to another contact
• Sending text, audio, photos, videos, files, contacts, and templates with media
• Quick replies, labels, and internal notes
• Message scheduling and callback reminders
• Contact profile with customized fields and call history
• AI-generated response suggestions
• Delivery and read receipts
• Audio transcription
INTERNAL CHAT
• Individual and group conversations with the team
• Mentions, reactions, editing, and deleting messages
PHONE (WEBFONE)
• Dialer integrated with the company's PBX (VoIP/SIP)
• Calls continue in the background, with call notification
• Receiving calls even with the app closed
SECURITY
• Access with Your company's username and password
• Biometric unlocking
• Multiple servers on the same device
The app is intended for companies that use the IFBOT platform. Access is via the username created by your company's administrator.
CUSTOMER SERVICE
• Real-time conversations, filtered by department, my calls, and unread messages
• Take over, transfer (to department, agent, or workflow), and close calls
• Reply by quoting the message, react with emojis, and forward to another contact
• Sending text, audio, photos, videos, files, contacts, and templates with media
• Quick replies, labels, and internal notes
• Message scheduling and callback reminders
• Contact profile with customized fields and call history
• AI-generated response suggestions
• Delivery and read receipts
• Audio transcription
INTERNAL CHAT
• Individual and group conversations with the team
• Mentions, reactions, editing, and deleting messages
PHONE (WEBFONE)
• Dialer integrated with the company's PBX (VoIP/SIP)
• Calls continue in the background, with call notification
• Receiving calls even with the app closed
SECURITY
• Access with Your company's username and password
• Biometric unlocking
• Multiple servers on the same device
The app is intended for companies that use the IFBOT platform. Access is via the username created by your company's administrator.
Answer customer calls, communicate with staff, and make calls using your cell phone.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
What’s new
Novidades:
• Encaminhar, responder citando e reagir a mensagens
• Mensagens em tempo real
• Filtro de não lidas e lista contínua
• Templates com imagem, vídeo ou documento
• Confirmação de entrega e leitura
• Etiquetas, anotações internas e agendamento de mensagens
• Ficha do contato com campos personalizados e histórico
• Sugestões de resposta com IA
• Chat interno com grupos e menções
• Notificação de chamada em andamento
• Correções e melhorias
• Encaminhar, responder citando e reagir a mensagens
• Mensagens em tempo real
• Filtro de não lidas e lista contínua
• Templates com imagem, vídeo ou documento
• Confirmação de entrega e leitura
• Etiquetas, anotações internas e agendamento de mensagens
• Ficha do contato com campos personalizados e histórico
• Sugestões de resposta com IA
• Chat interno com grupos e menções
• Notificação de chamada em andamento
• Correções e melhorias
App support
About the developer
DIRS TECNOLOGIA LTDA
diogenes@dirs.com.br
Estr. RS 239 2789
INTERIOR
ROLANTE - RS
95690-000
Brazil
+55 51 98048-2032