Técnico Virtual: Suporte da Oi

Oi Aplicativos

About this app

Who can the Virtual Technician - Oi Technical Support help?
Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV.

What problems does the Virtual Technician help you solve?
Fixed by fiber: line changes, does not make or receives call and noisy phone.
Tv and internet by fiber: problems in tv and in the internet
Broadband: no internet, slow internet or constant drops in connection;
Fixed: phone does not receive or make calls, mute or with squeaks;
TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen;

What does Virtual Technician - Hi Support do?
Exchange password wi-fi and network name;
Offers remote control manual for fiber;
Performs automatic settings in modens;
Automatically resets the modem signal;
Performs an automatic line, internet or TV scan;
Identifies massive failure in the region;
Consult, schedule and reschedule technical visits;
And others;

Note: Some procedures are not available for all modems and for all types of repairs.




How to use the Virtual Technician Hi?
To TV client:
After downloading it, access the app with the contract number and the line owner's CPF / CNPJ or My Hi login.
The customer number should be consulted on the invoice next to your CPF / CNPJ number.
For fixed or broadband customer:
After downloading it, access the app with the landline number and the line owner's CPF / CNPJ.
For fiber client:
After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login.
The customer number should be consulted in your account near personal data.
Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.

Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.

Ratings and reviews

Useful and precise support. I recommend click in "Quedas constantes", then the service analyse the situation and restart the signal. It resolves the majority of cases.

The options to solve problems are very limited. Aways you get same answers and internet still slow. Oi is definitely the worst internet in Brazil.

This app is awesome to reset the modem automatically and find out when the network is going through any sort of repairment/adjustment.

What's new

Oi!
Nesta atualização, implementamos correções e aprimoramentos para proporcionar uma experiência de uso ainda melhor.

Se não tiver espaço no celular, acesse direto pelo navegador: www.oi.com.br/pwa/tecnico-virtual/