Serena Saúde - Teleconsulta
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About this app
Serena is a digital platform for telehealth consultations and follow-up. It connects patients with qualified independent doctors and organizes the steps of care, documentation, and process monitoring.
The focus is on the journey of patients seeking medical evaluation related to medicinal cannabis, within Brazilian regulations.
Through the app, you can schedule and conduct a video teleconsultation, track your documents, and, when clinically indicated and prescribed, access the necessary information to continue the process with legally qualified partners.
HOW IT WORKS
1. Create your account and complete the registration with the necessary data and documents.
2. Choose the specialty and the doctor. The professional registration and the consultation fee are displayed before scheduling.
3. Select the available day and time and confirm your teleconsultation.
4. Conduct the consultation via live video, directly from your cell phone.
5. Track your consultations, your documents, and the stages of your process.
6. If prescribed, use the app to track the necessary information and steps to access the prescribed product, according to applicable regulations.
WHAT YOU CAN DO IN THE APP
Teleconsultation schedule: check available doctors, schedules, professional registration, and consultation fees.
Video consultation: individual, live consultation with a doctor, without leaving home.
My teleconsultations: track scheduled, completed, and canceled consultations.
Documents: submit and track the status of required documents at each stage.
Products: when applicable, consult information about products offered by legally authorized partners. Access depends on regulatory requirements and, when required, a medical prescription.
Orders: track the progress of your order until delivery.
Addresses and profile: keep your personal data and addresses updated.
Notifications: receive alerts about consultations, documents, prescriptions, and process progress.
Help: contact our support team through the app.
Your account: change your password, manage your privacy preferences, and request account deletion directly through the app.
IMPORTANT INFORMATION
Serena is a technology platform and does not replace the assessment of a healthcare professional.
Teleconsultations are conducted by independent, qualified physicians duly registered with the Regional Council of Medicine, who are responsible for clinical decisions related to the care provided.
The consultation does not guarantee a prescription. Any prescription depends exclusively on the individual clinical assessment performed by the physician.
Serena does not prescribe, define treatments, and does not manufacture, import, store, or deliver products.
When applicable, the supply and acquisition of products are carried out in accordance with current regulations and under the responsibility of the legally authorized parties for each stage.
The app is intended for users over 18 years of age and is not suitable for medical emergencies. In urgent or emergency situations, seek medical attention or call SAMU 192.
Serena. Technology for a simpler and more supported care journey.
The focus is on the journey of patients seeking medical evaluation related to medicinal cannabis, within Brazilian regulations.
Through the app, you can schedule and conduct a video teleconsultation, track your documents, and, when clinically indicated and prescribed, access the necessary information to continue the process with legally qualified partners.
HOW IT WORKS
1. Create your account and complete the registration with the necessary data and documents.
2. Choose the specialty and the doctor. The professional registration and the consultation fee are displayed before scheduling.
3. Select the available day and time and confirm your teleconsultation.
4. Conduct the consultation via live video, directly from your cell phone.
5. Track your consultations, your documents, and the stages of your process.
6. If prescribed, use the app to track the necessary information and steps to access the prescribed product, according to applicable regulations.
WHAT YOU CAN DO IN THE APP
Teleconsultation schedule: check available doctors, schedules, professional registration, and consultation fees.
Video consultation: individual, live consultation with a doctor, without leaving home.
My teleconsultations: track scheduled, completed, and canceled consultations.
Documents: submit and track the status of required documents at each stage.
Products: when applicable, consult information about products offered by legally authorized partners. Access depends on regulatory requirements and, when required, a medical prescription.
Orders: track the progress of your order until delivery.
Addresses and profile: keep your personal data and addresses updated.
Notifications: receive alerts about consultations, documents, prescriptions, and process progress.
Help: contact our support team through the app.
Your account: change your password, manage your privacy preferences, and request account deletion directly through the app.
IMPORTANT INFORMATION
Serena is a technology platform and does not replace the assessment of a healthcare professional.
Teleconsultations are conducted by independent, qualified physicians duly registered with the Regional Council of Medicine, who are responsible for clinical decisions related to the care provided.
The consultation does not guarantee a prescription. Any prescription depends exclusively on the individual clinical assessment performed by the physician.
Serena does not prescribe, define treatments, and does not manufacture, import, store, or deliver products.
When applicable, the supply and acquisition of products are carried out in accordance with current regulations and under the responsibility of the legally authorized parties for each stage.
The app is intended for users over 18 years of age and is not suitable for medical emergencies. In urgent or emergency situations, seek medical attention or call SAMU 192.
Serena. Technology for a simpler and more supported care journey.
Consult specialist doctors via video and track your treatment through the app.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- This app may collect these data typesPersonal info
- Data is encrypted in transit
- You can request that data be deleted
App support
About the developer
NEUZO LEITE DE SOUSA
joaolenosi@gmail.com
Brazil
