153 CONECT is a communication platform between citizens and the call center, created to facilitate the registration of incidents, the sending of information, and the monitoring of calls in real time.
With the app, users can register their account, quickly register requests, attach evidence when necessary, and track the progress of their service directly from their mobile phone. The goal is to make contact with the service more agile, organized, and accessible.
Main features:
* Secure user registration and access
* Registration of incidents and requests
* Sending photos and supplementary information
* Sharing location to support service
* Monitoring the status of the call
* Receiving notifications about updates
* Consulting information and services available in the app
153 CONECT was developed to support communication with the call center, promoting greater convenience in sending information and greater transparency in monitoring requests made by the user.
Important:
* Use of the app depends on service availability in the participating municipality.
* Some functionalities may vary depending on local operation.
* Submitting a request through the app does not replace, in urgent situations, direct contact with official emergency channels when necessary.
For more information, consult the Terms of Use and Privacy Policy available on the service's official channels.