Ternavi

Gango Tech

About this app

Ternavi is the continuous care for your pet: the clinic's communication about each patient—between the team and with the family—from consultation to discharge, and even beyond.

Each patient has a general conversation, which remains open between visits, and a record for each consultation, surgery, ongoing treatment, vaccination, follow-up, or hospitalization. Several can be open at the same time, and each has a team conversation and a conversation with the family. Everything is recorded in the patient's history, with authorship and time stamps.

This app is for professionals: veterinarians, on-call staff, and receptionists at veterinary clinics and hospitals that use Ternavi. The family doesn't need it: they can follow along via a personal link sent by the clinic, in their browser, without installing anything.

IN THE APP
• The clinic's patients are listed, with each patient's status ("Hospitalized · 2d", "Post-op"), tags, and unread messages.

• For each patient: the General conversation, a tab for each open appointment, and closed appointments.

• Team and Family in every conversation: the team's message is not visible to the family; the family's message allows you to read it before you send it.

• Text, photos, and videos, taken on the spot with the camera or chosen from the device's gallery.

• "Read and understood": request confirmation of reading an important message, such as a shift handover.

• Bulletins and parameter sheets readable on mobile phones, and pre-written responses from the clinic.

• Message editing without deleting the original: previous versions are saved.

• Gallery with photos, videos, and documents from each appointment.

• New message notification, with the option to mute a clinic.

ONE ACCOUNT, MULTIPLE CLINICS
Those who work in more than one place log in with the same account and switch clinics through the app itself. The specialist or veterinarian who follows the animal outside the clinic can create a free account and be invited to a patient, only as long as the clinic maintains this access.

A RECORD THAT THE CLINIC CAN KEEP
No messages are deleted, and editing preserves the original text. Photos and videos are stored on the server, not on the phone of the person who took the picture. Each completed appointment becomes a PDF dossier to attach to the patient's record.

PRIVACY AND CONFIDENTIALITY
The database and photos and videos are stored in Brazil, in São Paulo. The app notifications alert you when a message arrives, without the patient's name or content. Each clinic only sees its own conversations. Each professional accepts a confidentiality agreement before the first access to clinical data and can delete their own account through the app.

TO USE
You need to have been invited by a clinic that uses Ternavi, either as a team member or to accompany a patient. Received an invitation? Create your free account in the app and accept the invitation.

What’s new

Agora o Ternavi acompanha o pet além da internação: cada paciente tem uma conversa geral que não fecha e um atendimento para cada consulta, cirurgia, tratamento ou internação — vários ao mesmo tempo.