MAIN FEATURES
• Real-time WhatsApp inbox — all your operation's conversations in one place, always up-to-date.
• AI-powered support: automatically responds and qualifies; take over the conversation with a tap whenever you want and return it to the AI afterward.
• Start conversations using approved WhatsApp templates, even outside the 24-hour window.
• Send properties and recommendations directly in the chat.
• Filters by WhatsApp number, labels, and SLA: find the right conversation instantly.
• Internal labels and comments to organize and align the team — without the client seeing.
• Support tickets: open and track tickets directly from the conversation.
• Contact profile: history, lead context, and property of interest.
• Transfer conversations between agents.
• Notifications for each new message from the client or when a conversation is assigned to you.
• Passwordless login via magic link — fast and secure.
Designed for brokers, SDRs, and customer service teams who live on WhatsApp.
Plaza is the WhatsApp customer service hub for real estate teams.