Ibsoft ChatHub

Ibsol Telecom

About this app

Ibsoft ChatHub is an omnichannel customer service platform designed for companies that want to centralize conversations in one place, with greater organization, speed, and control.

Key features:

- Unified inbox to bring together customer service interactions from different channels on a single screen, with queues and distribution for the team.

- Automation with Artificial Intelligence to speed up responses, reduce repetitive tasks, and standardize customer service with intelligent workflows.

- Unified customer history to maintain the complete context of interactions and better serve each new contact.

- Reports and metrics to track performance, service volume, and productivity with detailed reports.

- Team management to organize agents, permissions, and priorities, and keep customer service under control.

With Ibsoft ChatHub, your company improves the customer experience and increases service efficiency on a single platform.

What’s new

Novas funcionalidades de I.A como copiloto:
- Resumo de conversas.
- Sugestão de resposta ao cliente.
- Correção de gramática.
- Alterar tom de resposta.
- Melhorar resposta.