Talke Ticket

GRUPO SEJA

About this app

TalkeTicket is the customer service platform that centralizes all your company's conversations in a single inbox. Forget switching between apps: WhatsApp, Instagram, Messenger, Telegram, email — everything in one place, in real time.

Designed for support, sales, and relationship teams who want to provide fast service, without losing messages, and with total organization.

SUPPORTED CHANNELS

• WhatsApp (QR Code and soon, Official WhatsApp Business)
• Instagram Direct and post comments
• Facebook Messenger
• Email (IMAP + SMTP)
• Telegram
• Webchat (widget for your website)

MAIN FEATURES

• Unified inbox with real-time messaging
• Multiple agents working simultaneously
• Departments, teams, and agent transfers
• Quick replies with shortcuts (type /hi, /thanks and send)
• Private internal chat between the team
• Labels, priorities, and conversation statuses
• Internal notes about the client
• Message scheduling
• Reopening of resolved conversations
• Automatic customer satisfaction survey (CSAT) after service
• Performance reports by agent and channel
• Configurable SLA and service hours
• Automations and welcome menu
• Real-time push notifications with personalized sound
• Face ID or biometrics for quick access
• Light theme Dark or automatic mode
• Sending photos, videos, audios, and documents
• Audio recording by pressing the button

WHO IT'S FOR

• Small and medium-sized businesses that serve customers via WhatsApp or social media
• Customer service, technical support, and after-sales teams
• Online stores that receive customer messages through multiple channels
• Clinics, offices, and businesses that want to organize customer service
• Marketing agencies that manage client accounts on social media

WHY TALKETICKET

• You don't miss any messages: all conversations go into the unified inbox, regardless of the originating channel.

• Reduce response time with quick replies, automations, and a welcome menu.

• Track team performance with detailed reports by agent, channel, and period.

• Work as a team: see who is handling what, transfer conversations, and share private notes about the client.

• Instant notifications: know as soon as a new message arrives, even with the app in the background.

PRIVACY AND SECURITY

• All data is encrypted in transit (HTTPS/TLS).

• Authentication by email and password, with optional Face ID or biometrics.

• Compliant with the General Data Protection Law (LGPD).

• No ads, no data sales to third parties.

• Privacy policy: https://ticket.talke.com.br/privacy
• Account deletion: https://ticket.talke.com.br/account-deletion

HOW TO GET STARTED

To use TalkeTicket on your mobile phone, you need to have an account created on the web panel at ticket.talke.com.br. The mobile app is free for existing platform clients — the subscription is per company, not per agent.

Download, log in with your company account, and start serving clients from wherever you are.

Developed by Grupo Seja