Eduq Conversas

Eduq Tecnologia

About this app

Eduq Conversas is the official app for customer service teams to manage all conversations with clients in one place — directly from their mobile phones. Connect WhatsApp and other channels, respond faster, and never miss a message, wherever you are.

⚠️ This app is an extension of the Eduq Conversas platform. To use it, you need an active account provided by your company or institution.

MAIN FEATURES

Customer service in one place
* Centralize WhatsApp conversations and other channels integrated into your account in a single inbox.

* Track the status of each conversation: open, pending, resolved, or postponed.

* WhatsApp 24-hour window indicator to know when you can still respond freely.

Converse the way the customer prefers
* Send and receive texts, images, videos, documents, audios, and stickers.

* Record audios and listen to messages with speed control and timeline.

* Use message templates (official WhatsApp templates) and pre-written replies to streamline customer service.

Group chats
* Manage WhatsApp groups, see who sent each message, and mention participants.

Organized contacts
* Create, edit, and merge contacts, add notes, and view the entire chat history.

Teamwork
* Assign conversations to operators and teams, set priorities, and organize everything with labels.

* Chat internally with other operators via direct message or in groups, without leaving the app.

Increased productivity
* AI-powered copilot to help draft replies.

* Integration with Eduq opportunities to link conversations to your funnel.

* Push notifications so you don't miss any new messages.

* Light, dark, or automatic theme, your way.

Made for those who serve customers every day, with the agility of a native app and the security of the Eduq Conversations platform.