
swinnerd
I don't know what you did but this update is horrible. It takes forever for anything to load, it hangs and then errored out. All I want is to submit a claim and now I'm going to have to deal with doing it online. Please revert back to how it was, there was literally nothing wrong with it. I have a Samsung S24.
The Co-operators
January 12, 2026
Thanks for letting us know. We’re sorry the app is slow to load and timing out after the update on your Samsung S24. We’ve shared this with our team. Please try updating the app and restarting your phone. If the issue persists, please email group_client_services@cooperators.ca so we can assist you -please don't share personal information here.

Jean-Michel
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Sometimes tough to complete a submission because can't upload a pdf, but only images, maybe in coordination of benefits. Also, on a few occasions when I have logged in, after entering my password, app asks if I want to enable biometrics. Selected yes, and seems accepted. The next time I log in, app asks for password, but not biometrics. Further, tried to take a screenshot in the app, but that was blocked. Why? It's my info - let me do it!
12 people found this review helpful