Equitable EZClaim Mobile

Equitable Life of Canada

About this app

The Equitable EZClaim app allows Equitable Life group benefits plan members to get faster refunds by submitting claims from their Android device. Simply sign-in to your Equitable account, complete the interactive form, take a picture of your receipt and submit. It’s that EZ!

Features

Simple claims process
- Walks you through the claims process and prompts you for the info needed to submit your claim
- Works for any health or dental claim, even if a portion comes from your plan and the rest is paid through your Health Care Spending Account (HCSA)
- Submitting your receipt is as simple as taking a picture

Secure access
- Your information is protected with SSL technology
- Includes support for biometric sign-in, including fingerprint and face authentication

Information at your fingertips
- Check the status of recent claims and review your claims history
- View, save and email your benefits cards
- View your benefit coverage including benefit period and balance remaining, coverage maximums, deductibles and reimbursement levels
- Access your Explanation of Benefits (EOB) statements

Ratings and reviews

app is terrible. it's clunky, difficult to navigate. and when submitting a claim, there is no acknowledgement that the claim went through, so you have no way of knowing if you actually submitted it or not. an email notification saying "thanks for submitting your claim" would be great, but Equitable doesn't do that, so you're just guessing and hoping they actually received it

Why do you require having to submit each receipt individually? It is horribly time-consuming and not user-friendly. Especially when some of the backup documents are needed for multiple receipts (ie EOB from a different insurance company). I don't remember having to do this a few months ago, why change it? Also, I tried to edit a couple of the claims I submitted but was not able to. This meant I had to submit 2 extra claims which took more of my time and will lead to confusion for your agents.

App constantly closes but doesn't tell you, so you spend 45 minutes submitting receipts that ultimately haven't gone through. App also deletes information you have put in for the claim (name, birthdate, etc) so you need to put it in a 2nd time. This is during constant use; I'm not walking away from the phone. Very, very frustrating. I can't even tell you enough how much time this insurance company has wasted for me over the past 5 years. Despise the App.

What’s new

What's new in version 5.0.0
- Bug fixes.