Heather Howes
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This is probably the worst app I've ever used. I try and log in and tells me there's an unexpected error and to try logging in again. You end up on this continuous loop of not being able to log in because of this error. (First review August 2023) * * *Update (Feb 2024) I'm still on the continuous loop of errors. It was working fine for a month or two and we're back on the struggle bus of not working. If you try and log in on your phone browser it kicks you back to the app and errors.
22 people found this review helpful
The Canada Life Assurance Company
28 August 2023
Hello! Thank you for taking the time to connect with us. Sorry for the frustration this caused you. If you continue to experience issues, call us at 1-888-222-0775 for additional support.
JN
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The app is extremely slow, and doesn't work half the time. It is simply pathetic. Worst of all - the devs know about it, but they don't really care. There isn't much incentive to improve the CX. This is 8th day in a row where I try to access my coverage balance, and if I'm lucky, I see -"It's not you, it's us" page. Otherwise, just a blinking slider, waiting till eternity to load, if at all!
13 people found this review helpful