Melissa Real
Useless app, doesn't work to register ENI and the other app m24 keeps asking for a popup to register on this one Have tried escalating to a technical team and like everything "Portuguese style" unfortunately you have to waste your time with a phone call with something that could have been an email, to get absolutely nowhere.
Paul Santos
Been trying to get this app to work on my new phone but no matter how I do it via QR code or unique code it never transfers the profile. Always says there was a problem and to try again later. I have to use 2 phones until this is resolved.
1 person found this review helpful
Raquel Carrilho Louro
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Completely unreliable. Authorization notification almost never shows up. I say "almost", because it worked for a couple of months, and even then it was hit or miss. Ever since mid-April, though, I haven't had a SINGLE notification appear when prompted by, say, PayPal. I have to constantly find ways to go around it. I haven't tried it with bank transfers yet, but I fear what might happen if I do. How the heck do I explain to a seller that my security app is just flat out refusing to work? That I can't pay no matter how much I want to? What if I've already entered into a purchase contract? They'll most likely assume I'm a scammer or somesuch. What then? Will Montepio bail me out? I seriously doubt it. This is a disgrace, and has the potential to be a major problem for A LOT of people. I understand the concept, and it's not bad per se, but as it stands now, it just. Doesn't. Work. Either put it back in the oven, fix it, or go back to matrix cards or SMS codes. Those were a lot more trustworthy than this... Thing.
5 people found this review helpful
Caixa Económica Montepio Geral
May 9, 2022
Good afternoon Raquel, thank you for your feedback. We suggest that you contact the Customer Support Line by phone (+351) 21 724 16 24 and when answered by M.A.R.I.A. ask to speak with an assistant who can help you, to verify your APProva membership and to check if there are any questions with it. Thank you, Banco Montepio.