
Miłosz
Terrible app, I have only created account to get my photos but because of how badly it's built, I couldn't even get that far. I reached out to their support team, but they clearly didn't care I got a dismissive response and no real help resolving the issue. As a software engineer, I can honestly say I've rarely seen an app this poorly put together. If you're expecting a reliable way to access photos for your customer, look elsewhere (for a ski resort)

Akmal Umar
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terrible customer support. no clear indicators on how to download photos edit: photos are now found after contacting the support through social media. the support articles definitely still need improvements, at least having a screenshot on how the UI with the photos look like, so that people don't send custom support requests (that are not helpful as they they are replied with automations anyways)
Alturos Destinations GmbH
April 23, 2026
Dear Akmal, we’ve already been in touch with you via social media. Unfortunately, there’s currently a technical issue with the ski pass numbers, which is why the photos cannot be assigned. The good news is we’ve found your photos and successfully assigned them to your profile.

Vishal Gadkari
The App is not working. The customer support is not replying. The programmers are not correcting the issue. It's been 15 days unable to retrieve the photos. when I write it to the customer support they say it's already a known issue and tell us something new.
Alturos Destinations GmbH
April 23, 2026
Dear Vishal, we’ve already been in touch via social media. Unfortunately, there was a technical issue with the photopoint that day, which is why your photo isn’t available. We apologize for the inconvenience.