
Akmal Umar
- Flag inappropriate
- Show review history
terrible customer support. no clear indicators on how to download photos edit: photos are now found after contacting the support through social media. the support articles definitely still need improvements, at least having a screenshot on how the UI with the photos look like, so that people don't send custom support requests (that are not helpful as they they are replied with automations anyways)
Alturos Destinations GmbH
April 23, 2026
Dear Akmal, we’ve already been in touch with you via social media. Unfortunately, there’s currently a technical issue with the ski pass numbers, which is why the photos cannot be assigned. The good news is we’ve found your photos and successfully assigned them to your profile.

Vishal Gadkari
The App is not working. The customer support is not replying. The programmers are not correcting the issue. It's been 15 days unable to retrieve the photos. when I write it to the customer support they say it's already a known issue and tell us something new.
Alturos Destinations GmbH
April 23, 2026
Dear Vishal, we’ve already been in touch via social media. Unfortunately, there was a technical issue with the photopoint that day, which is why your photo isn’t available. We apologize for the inconvenience.

SHARRON LEVY
- Flag inappropriate
- Show review history
now I have all statistics doubled... would be awesome if it did what it says it can do. when the video is there its brilliant but.... most of the time it doesnt work. also I added a family member and that never worked. synced it a million times and updated the card number and still it only gave me my info not the additional person's info. I hope you fix it soon