CESCAPPS - Pay Bill

CESC Limited

About this app

Welcome to the newly re-launched “CESCAPPS” - Our digital services at your fingertips!

CESC presents a bouquet of services to the customers in this re designed App-

● End to end application for a new connection / load extension
● Online name change application
● Connect with us easily during supply outages with a single tap.
● Know consumption details and monitor usage
● View, download and pay CESC bills and get instant receipt
● Receive and access information and updates relating to CESC
● Get Real time notifications about meter reading dates, units consumed, planned or
maintenance related supply outages
● Opt for E- Bill registration
● Lodge billing related complaints
● Explore CESC Metaverse – experience our online services in a virtual office
● Opt for advertisements

And much more!

To know more about CESC Limited, visit our website www.cesc.co.in or follow us on Instagram
on https://www.instagram.com/cesc_limited OR Say Hi to our Whatsapp no 7439001912 .

Ratings and reviews

I have tried to raise a complaint. When I click the submit button, it does nothing. I have updated and restarted the app Still the same. So my first complaint is - 'Complaint' isn't working. Secondly how do I know the 200 character limit is reached? You can display a counter as I type. Third, to find the status of a complaint/application, you can display a list, from which I can choose which application status I want to see, instead of only asking to type the ref number.

Every time I have made a successful payment against a Customer ID, I have to raise a complaint due to the payment pending status. And this issue persists for the last 3-4 months. New Month, New Monthly Payment, Same Issue...No Improvement and also poor UI. After all, this application is managed by Indus Net Technologies, a 3rd Party... No immediate assistance from the customer service team for not only this above ongoing issue but also from the aerial point of view.

The new version of app is very in convenient to use as like the earlier version it doesn't have any dash board to show amount due for the different meters registered by me. You have to individually choose the customer id, then navigate to the correct screen before seeing the amount due. Even to use app, every time you need to type in your phone number.