The App gives you easy, fast and secure access to comprehensive medical care by phone or video. Book a medical consultation directly with one of our 90 doctors without calling in advance – 24 hours a day, from wherever you are. Benefit from our 18 years of experience in telemedicine.

Here’s how it works:
1. Enter your medical concern
2. Choose and book the time when the doctor should call you
3. Consultation by video or phone
4. Receive a prescription or doctor’s certificate from the doctor if needed
5. View summary of the doctor’s recommendation on the App
6. For people insured with Telmed: add or update a referral directly online

Functions of the Medgate App

The Medgate App has many advantages for people insured with the Telmed model.
• Direct booking of medical consultations
• Overview of all treatments
• Notification of referrals and extension of treatment duration

Booking and medical advice
• Direct appointment booking for a medical consultation by phone or video
• Advice and treatment by experienced Medgate doctors in four languages (German, French, Italian, English)
• Requests for prescriptions, medical certificates and referrals to a specialist
• Option to assess doctors and mark them for future treatments

Digital treatment plan
• View summary of doctor’s consultation, including medical treatment recommendations
• Overview of all treatments arranged and registered with Medgate
• Report referrals and extension of treatment duration

Security is a top priority for Medgate’s Partner Network. That is why Medgate attaches great importance to data protection with the Medgate App. The user’s identity is checked with a verification process based on the identity card.

The Medgate App undergoes ongoing development and adaptation to the needs of its users. We look forward to your feedback so that we can continue to improve the Medgate App.
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What's New

Thank you for using the Medgate App. The App is updated regularly in order to improve its performance and add new features.
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Additional Information

October 30, 2019
Current Version
Requires Android
6.0 and up
Content Rating
Interactive Elements
Shares Info
Offered By
Medgate Partner Network
Gellertstrasse 19, 4020 Basel
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