
E J
Do not use, it is terrible, impossible to even log in. It forced me to get something called SwissPass, which never worked, and I was unable to sign in. Then I started getting emails that somebody tried to log in to my account from Morocco. Possible scam, be very aware! I spent half an hour on this app on a tram stop trying to get a day pass and it failed completely.
ZVV Zürcher Verkehrsverbund
December 19, 2025
We regret the negative experience you had with the app. We understand how frustrating it must have been trying to get a day pass under these circumstances. Please contact our support team so we can investigate your issue, help you access your account, and ensure you can use the app without problems. Best regards, your ZVV

Markus
Unreliable, the tram departure times often shown on site do not match those in the app. In Switzerland the worst public transportation App. Will delete it.
ZVV Zürcher Verkehrsverbund
November 16, 2025
Thank you for your feedback. Live departure data can differ from on-site displays due to real-time updates or disruptions, but it shouldn’t feel unreliable. We’re working to improve data accuracy and stability, and we hope you’ll give the app another try. If you’d like to share details, our support team is happy to help. Best regards, your ZVV

Mark Brophy
- Flag inappropriate
- Show review history
Getting worse now. Doesn't work with saved credit cards so setup is painful. Was: 4 stars because it supports frquent journeys now, though the UX is still kinda unintuitive. Previous: Check-in tickets make life much easier, though I'd still prefer to buy the ticket I always buy with one click. Last time I forgot to checkout until I was on a flight to San Francisco. Previous: Really poor UX, takes something like 10 clicks to buy the same ticket I buy nearly every time, when it could be 1 click.
6 people found this review helpful
ZVV Zürcher Verkehrsverbund
January 4, 2022
Thank you for your feedback. If you have any problems purchasing tickets, please contact our customer service team on 0848 988 988 / contact@zvv.ch. Our team will be happy to help you. Best regards, your ZVV