PubliBike

2.0
770 reviews
100K+
Downloads
Content rating
Everyone
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About this app

With the PubliBike app you can rent a bike 24/7
The app shows you immediately which stations are nearby and how many bikes or e-bikes are available. In your customer account you will find your previous trips and the travel expenses.

The app also provides the following features:

- Searching for bicycles
- Rent bicycles
- Registration
- Select subscription
- Show available bicycles
- Show map with locations
- Manage your account
- All trips at a glance
- Displays the current position on the map (if GPS is available)
- Walking distance in minutes to the next station
Updated on
Jun 1, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Financial info
Data is encrypted in transit
You can request that data be deleted
2.0
770 reviews
David
April 17, 2022
Cost me 230 CHF :-( The app doesn’t remind you if your annual subscription has expired or show the cost per ride on the main screen - these are hidden in the menu system. Not realising my subscription had expired I got a surprise bill of 230 CHF for 1 month. Publibike refused to refund this amount. So be warned - you can get hit by a large bill unexpectedly. I wish I’d put this money towards a new bike instead of using Publibike. Publibike will do everything they can to refuse a refund - apparently my complaint was outside the 1 month time limit in their terms and conditions (I suspect no court would recognise such a time limit). It's true they send a subscription reminder by email, but if you get a lot of email every day this is easy to miss. I had one other bad experience with Publibike when a returned bike did not register correctly and kept charging me all day. In this case, they implied it was my fault, however I did get a refund after some discussion but it left a bad feeling. Clearly the customer does not come first with Publibike. I criticised this app for the same reason on iOS and I felt their response was very defensive - also disappointing. Apart, from these complaints, it is a great app and if they fixed the above I would give it 5 stars.
1 person found this review helpful
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PubliBike AG
May 16, 2022
Hello David Three weeks before the subscription ends, you receive an email from us, so make use, that your email address is still valid. In your account, under subscription, you can check your subscription and when it will end. In your account, under previous rides, you can always check the cost of each ride. Best regards, your PubliBike team
Alain Térieur
March 16, 2022
The service is great at the moment, but that's when you actually find a bike. And since the city is quite hilly, it also need to have sufficient battery left. It's also pretty expensive if you need to pay full price. The region of Lausanne-Morges suffers from a terrible lack of stations and a low amount of bikes, though the cause is more likely to be the local governments (the region is heavily car oriented, with few or neglected alternatives) rather than Publibike itself.
1 person found this review helpful
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PubliBike AG
May 16, 2022
Hello Alain, thank you for your feedback. You can check the battery level (%) in the App, the range will improve now with warmer weather. We are working in extensing our network and we hope, that we can soon earn another star from you. In May 2022, we were able to add 8 new stations to the Lausanne-Morges network Best regards, your PubliBike Team
Ahmed Taha
June 6, 2022
I would rate it as 2 stars because I used the bike for 11mins and I was charged 4.90fr. I had the option to use the bus in 2.90fr. I think such green options should be cheap as compare to bus. Ofcourse I will not use it again if I can use the bus as a cheaper option.
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PubliBike AG
June 8, 2022
Hello Ahmed, thank you for your feedback. This is our published tariff for an e-bike; you can enjoy the flexibility of the e-bike, when cruising through the city. Best regards, your PubliBike Team

What's new

• Internal updates
• Hotline number updated