
Chad Dellinger
I couldn't get product to work with an s24 ultra which is strange given it's a flagship of Samsung. also their BIP 85 implementation is basically useless you can't use the index generated seed for anything it just gives you the seed words not super useful at least not differentiating in any way. poor product design and poor support
We are sorry to hear that. Please get in touch with support@bitbox.swiss, we will be happy to troubleshoot and find a solution.
Also kindly include your desired use case for BIP-85 that you find missing in the email. The BIP-85 mnemonics are meant to power additional BitBoxes or third party wallets, but we are happy to get concrete feedback.

Jack Space
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Bitbox02 Desktop on Windows - Carshes when I click "Send" to Withdraw / Move to exchange. If I can click on "Receive" it doesn't Carsh, but if I click on "Send", then the software immediately crashes and automatically closes out. Restarted many times, Please Resolve this issue! I regret my purchase.
1 person found this review helpful
BitBox Swiss
August 11, 2022
Hi. Thanks for your feedback. Please contact support@shiftcrypto.ch, we will be happy to investigate the issue.

JV 00088
Work well and simple with laptop. But when plug it into the phone doesn't seem to be working. It said connect bitbox 2 and tap device. But no light nothing comes on after tapping it many time. They should make a video on how to use with the phone app. Can't find any information on how to use with phone app.
4 people found this review helpful
BitBox Swiss
November 22, 2020
Hi. Please contact our support at support@shiftcrypto.ch. We are happy to investigate the problem and help.