TopCard Security

TopCard Service AG

About this app

The TopCard Security App is your secure and comfortable gateway to our digital services, such as the TopCard Portal and the TopCard Mobile App.

This is how easy it is:
• TopCard Portal: Open the login page, scan the QR code with the Security App and enter the PIN to securely log in to the TopCard Portal.
• Mobile App: Start the Mobile App, enter the PIN – done!

Benefit of the TopCard Security App:
• Quick and easy access to digital services

This is how secure the TopCard Security App is:
• The Security App is protected by a password (PIN) of your choice, even if you should lose the smartphone.
• The Security App generates and validates a new security code (one-time password) each time you log in to the Web Portal or Mobile App.
• We keep the Security App up to date in order to offer you optimum protection with two-factor authentication at all times.

How to activate the app:
• Load the "TopCard Security App" on your smartphone
• Start the app and follow the instructions to activate it

Requirements:
• TopCard Credit Card or Prepaid Card
• Device with Android 9 or higher
• Rooted devices are not supported

The TopCard team hopes you enjoy using the TopCard Security App. We are looking forward to your feedback and your rating in the Google Play Store.

Ratings and reviews

Stopped working for no apparent reason without an error message, just the screen going black. Which each re-installation, it apparently creates a new contract number (which is easy to miss/overlook -- and then one can't log in to the web interface with the old number, which is typically stored in the browser) -- and it loses all notification settings. Installation on two phones (for backup) not possible.

Can't use on rooted phone. I understand that this is supposed to be a security measure, as the developer said. I also know that I can request a limited access to the portal to use it without my phone, which I did (waiting for the letter). However, I should get to choose whether I want to use this app while being aware of the security implications. Blocking access altogether is excessively limiting and frustrating. An app which can't be used on a rooted device doesn't deserve a better rating.

4th time I call the help center because I can't validate the activation! Managed once, months later I changed my phone so I had to do the whole process again and now it's not working again. I was told it was all in order now and that I could reinstall the app and do the validation process but nope. Still not working. And of course, you need this to work even of you want to check your card via a PC. Not helpful at all. This is the worst card/bank/account management app ever. Really.

What’s new

Small improvements and bug fixes. Your digital security is very important to us. Therefore, we will soon only support Android versions 11 and above.