
Ignacio Mujica
Completely unreliable. Will tell you it's late and the bus will arrive early, the bus will be cancelled and the app won't say anything, if it makes times changes it will tell you when its too late already. Untrustworthy, better off using SBB or google maps, which are also simpler to navigate. I've been using the tpg app for 7 years, its decline is noticeable, you can simply no longer rely on it.
Transports publics genevois
July 27, 2026
Hello. We understand your concerns regarding the reliability of the real-time information.
To help us investigate these issues, could you please provide a few specific examples (line, stop, date and approximate time) where the information displayed did not match the actual service? This will allow us to forward your report to the relevant teams.

Filip Grancic
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The app was perfect before, very simple and mainly QUICK to use, even on my fairly slow phone I could see everything I needed almost immediately after opening the app. But this new update just made it horrible, it's much harder to use in a hurry, having to go through multiple useless steps just to get a very hard to understand timetable, if you won't change anything else, at least revert to the line being on the left symbol first, and the time to arrival on the left, without the "in", and bigger
27 people found this review helpful
Transports publics genevois
December 13, 2023
Hello and thank you for your feedback. We are always open to suggestions from our community. On the subject of the interface, we're aware that it's very different. So it's normal for it to take a little time for you to get the hang of it. Best regards.

Andrei Mosneaga
Besides the unfriendly and inefficient interface (agree with negative comments about it), the main problem with the new app is that the real-time data are incorrect. I have been checking it frequently being on the bus and looking at its times vis-a-vis the stops on the way. The trip planner has become therefore misleading. At the stops, people now mainly look at the boards (where available), or use Google maps. TPG took a defensive position and does not seem to listen at all, which is weird.
10 people found this review helpful
Transports publics genevois
December 28, 2023
Hello. We're always interested in hearing from our users. Does this problem occur often? And if so, does it concern a particular line? Your answer will help us understand where the problem lies. Regarding your comment on the interface, what are the elements that you don't like? Thank you for your cooperation. Best regards