D. S.
- Flag inappropriate
- Show review history
The app user interface is a case study of botched design. Clutter clutter clutter. Impossible to navigate. Furthermore, information presented is often incorrect, arrival and departure times are inaccurate. When lines are deviated for different reasons this app does not show this. The TPG had an excellent app with a simple and easy interface which they decided to 'upgrade'. The rating of this app should have caused the TPG to think. Congratulations : 1.4 avg note. And the answer is get used to it
23 people found this review helpful
Transports publics genevois
6 March 2024
Hello. Could you tell us more about what you mean by clutter when you talk about the interface. On the subject of timetable problems, does this concern a particular line? Finally, we've never asked our users to simply get used to it. We've set up tutorials and an FAQ, and we're always available to answer any questions they may have about using it.
Alexandru Pechi
- Flag inappropriate
- Show review history
Only if you want to take a few weeks of classes to learn how to use it. Most confusing application I ever try to use. Zero UX for December 23 version. No favourites, no simple departure info. Rollback to the previous version is highly recommended And how do I go directly to favourites? you only described how to mark them as favourites
1 person found this review helpful
Transports publics genevois
5 March 2024
Hello. What don't you like about the application? As far as favourites are concerned, they still exist. To do so, go to the " Schedules " tab, click on the star next to the stop, and find all your favourites in " Schedules / My Places ". To help you, we have set up several tutorials at this link: https://www.tpg.ch/fr/faq-app-tpg . Best regards.
Filip Grancic
- Flag inappropriate
- Show review history
The app was perfect before, very simple and mainly QUICK to use, even on my fairly slow phone I could see everything I needed almost immediately after opening the app. But this new update just made it horrible, it's much harder to use in a hurry, having to go through multiple useless steps just to get a very hard to understand timetable, if you won't change anything else, at least revert to the line being on the left symbol first, and the time to arrival on the left, without the "in", and bigger
23 people found this review helpful
Transports publics genevois
13 December 2023
Hello and thank you for your feedback. We are always open to suggestions from our community. On the subject of the interface, we're aware that it's very different. So it's normal for it to take a little time for you to get the hang of it. Best regards.