Droov Chat

Droov Chat

About this app

Droov Chat is the official mobile app for teams using the droov.chat platform.

The omnichannel customer service solution that unifies all communication channels with your customers into a single inbox, now in the palm of your hand.

All conversations. One place. Don't switch. Droov it.

📱 Supported Channels:

- WhatsApp Business
- Instagram Direct
- Facebook Messenger
- Telegram
- Email (IMAP/SMTP)
- Webchat (Widget on your website)

What you can do in the app:
Real-Time Management: Instantly view all conversations assigned to you or your team.

Complete Customer Service: Respond to customers by sending texts, photos, videos, documents, and record audio directly from your mobile phone.

Teamwork: Assign conversations to colleagues, add internal notes invisible to the customer, and change the status of service requests (open, pending, resolved).

Ticket Management: Create and manage support tickets by setting priorities, responsible teams, and deadlines (SLAs).

Always Context: See contact details and complete interaction history before responding.

Push Notifications: Be notified of new messages with deep links that take you directly to the conversation.

Global Search: Quickly find contacts, previous conversations, or specific tickets.

Integrated AI Features:
Audio Transcription: Automatically read incoming voice messages without needing to listen.

Image Reading (OCR): Automatic extraction of text from photos sent by customers.

Inline Translation: Converse without language barriers with automatic translation (PT, EN, ES), with a simple button to enable/disable per conversation.

🚀 Productivity in the Palm of Your Hand
Presence status synchronization (online, away, busy) with the web version.

Profile, language, and time zone settings directly on your mobile phone.

Active session management (remotely log out from other devices).

Interface 100% translated into Brazilian Portuguese, English, and Spanish.

Security and Privacy (LGPD Standard):
Passwordless: Fast and secure login without a password, via email verification code.

2FA (TOTP): Mandatory two-factor authentication for administrators.

Encryption: All communications are protected end-to-end (TLS).

Isolated Tenant: Your data and your customers' data are kept separate and protected, in full compliance with the LGPD.

For what type of business?

Droov is ideal for e-commerce businesses, agencies, customer service teams, freelancers, clinics, and any operation that serves customers across multiple channels simultaneously and wants to stop wasting time switching between tabs and applications.

⚠️ IMPORTANT: This application is exclusive to operators, supervisors, and administrators of companies that already have an active droov.chat account. If you are an end consumer trying to contact a company, do not download this app. To create your company's account, please visit our website. ⚠️

What’s new

Primeira versão do Droov para atendentes.

Atenda clientes de WhatsApp, Instagram, Messenger, Email, Telegram e Webchat em um só inbox. Envie texto, áudio, imagem e documentos. Receba notificações em tempo real. Login passwordless por e-mail ou WhatsApp.