Mill — Live Chat

Millcorn LLC

About this app

Customer support that moves with you.

Mill brings your live chat inbox, website visitors and team conversations together on Android. Help a customer, hand over a conversation or follow up on a question, wherever you work.

KEEP CONVERSATIONS MOVING
Go straight to the chats that need you. Browse all open conversations, pick up an unassigned chat or focus on the ones assigned to you. Reply with text, photos and files, then close or reopen a conversation when the work calls for it.

MEET CUSTOMERS WHILE THEY'RE HERE
See who's visiting your website and start a conversation with a greeting or a personal message. View available visitor details and save selected visitors to contacts so you can keep the relationship going.

WORK AS ONE TEAM
Assign chats to the right teammate and leave internal notes with the context they need. Create saved replies for common questions and use them across Mill and the web portal. Switch between companies and websites without losing your place.

FIND THE RIGHT WORDS
Enable AI translation for a conversation and choose from 20 languages. Read incoming messages in your language and have your replies translated when you send them. Mill can detect the customer's language automatically, or you can select it yourself. View original messages and choose whether to include your original text with a translated reply.

MAKE IT YOUR WORKSPACE
Set your availability, choose light or dark mode, and control chat, message and visitor alerts separately. Pick notification sounds that work for you and open a conversation directly from its notification.

Mill is free to download and requires an existing Mill account with access to a company. Your team's permissions and subscription limits apply. AI translation is optional, subject to your account's allowance, and requires your permission to send message text to OpenAI.

What’s new

An updated workspace across all your companies: shared Overview and Visitors, Knowledge Base and AI reply assistance, improved notification coverage, refreshed screens and agent profiles, and more reliable unread counts and conversation actions.