Synapx Complex

Synapx Systems do Brasil

About this app

Complex is the app for the team that handles customer service and management for condominium and shopping center administrators. The account is created by your company—the app is the pocket version of the system you already use.

WHAT YOU DO IN THE APP

WhatsApp Customer Service
Company conversations arrive in a single queue, divided by department. You respond, transfer to a colleague, leave internal notes, and tag messages. New messages are notified.

Requests and Incidents with Protocol Numbers
Each resident or store owner request becomes a ticket with a protocol number, status, priority, and responsible department. You can track the progress, attach photos, and comment. When the status changes, the requester is notified on WhatsApp—even days later.

Property Registration
Condominiums, units, and residents; or stores, managers, and teams, in the case of a shopping center. This registration allows the chatbot to recognize who is speaking.

Portal for non-team members
Residents and store teams log in using their CPF (Brazilian tax ID), open requests, and track only their own—without seeing any of the operational aspects.

Assemblies, reservations, and finances (condominiums)
Calling and voting on assemblies, reserving common areas, billing via bank slip and PIX (Brazilian instant payment system), and accounting.

Website, stores, and cinema (shopping malls)
Service for store owners, announcements for stores, and the cinema schedule that the public's chatbot consults.

HOW ACCESS WORKS
There is no public registration or in-app purchases. Your company creates your account and defines what you see, by department. Access is password-protected and, when the company activates it, by a code sent to your WhatsApp.

PRIVACY
Messages and data from residents and store owners belong to the company using Complex and are treated in accordance with the LGPD (Brazilian General Data Protection Law). Privacy policy and instructions for data deletion at complex.synapx.cloud/privacy.

Complex is a Synapx product.