Frequently Asked Questions - Iguana Club
1. What is the Iguana Club?
The Iguana Club is Galápagos' rewards program, where you accumulate points by purchasing our products and can exchange them for exclusive items or vouchers to use on the Galápagos website.
2. How do I participate?
It's easy! All you need to do is be 18 years old or over, have a valid CPF, and register on the official Clube da Iguana website or on our app. No complications, everything quickly!
3. How do I accumulate points?
You earn points every time you buy Galápagos products. The rule is simple: every R$1 in purchases = 1 point. Just log in to your account, register the invoice for your purchase and that's it!
4. Can I accumulate points in other ways?
Yes! By purchasing Galápagos products you can accumulate, but in addition, you can earn extra points by answering surveys, referring friends and even on special dates, such as your birthday or even in special promotions previously informed by Galápagos.
5. Are only purchases on the Galápagos website worth points?
No! In addition to our website, purchases in physical and online stores also participate in the Clube da Iguana rewards program. You just need to have the invoice on hand and register it to accumulate points.
6. Which products are valid for accumulating points at Clube da Iguana?
Most Galápagos products participate in the program, but some products, such as Magic: TheGathering (MTG), Dungeons & Dragons (D&D) and the DragonShield: Ultra Pro line of accessories, do not accumulate points and are not part of the Club's benefits. of the Iguana. Access the Regulations for more details!
7. How do I redeem my points?
Once you have enough points, you can choose to exchange them for cool exclusive items or vouchers! Just access your Clube da Iguana account, check your balance and the prize catalog to choose what you want to redeem. IMPORTANT: All items available for redemption at Clube da Iguana are intended for people over 14 years old.
8. Where can I track my points?
You can check your Clube da Iguana points balance on the website or in the app. Just click on your profile and go to “My Points”. There you can see how much you have already accumulated and what gifts are available.
9. Do points expire?
Yes, points are valid for 1 year from the date they were credited. So, keep an eye out so you don't lose your accumulated points!
10. Can I transfer my points to someone else?
Points are personal and non-transferable. They also can't be exchanged for money, okay?
11. Do I need to pay anything to participate?
Participation in the Iguana Club is completely free!
12. What happens if I want to cancel my participation?
You can cancel your Clube da Iguana account at any time. But be careful: when you cancel, you will lose all accumulated points.
13. Is my data safe?
Yes! Galápagos is committed to the privacy and security of your data, in accordance with the General Data Protection Law (LGPD).
14. I have more questions, how do I get in touch?
If you need more help, you can contact us through our official service channels in the Contact Us tab. We are ready to help you make the most of Clube da Iguana!