Tigz Tar
Maybe I've just had bad luck. With the last app I had two drivers cancel on me after asking me to pay a higher price than what was listed on the app, then just last week I had a driver change the agreed upon time last minute, so I had to find another. I was able to get a replacement driver almost right away, but he complained the whole time about the move (all the details of which I entered into the app), then tacked on extra fees on top of the help loading/unloading I had already selected.
3 people found this review helpful
GoGo Tech Limited
February 5, 2021
Dear Tigz Tar, thank you for sharing your experience and we apologize for the inconvenience. We will communicate internally to improve our service. If similar problem reoccurs, please contact our CS team (info@gogovan.co.kr/+82 70-8890-7203) and we will be happy to help. We promise to provide better service going forward.
Dalaine Krige
My experience was not good. Our things made it from one side of Korea to the other perfectly fine. But the driver kept trying to change the time (starting the night before pick up). He then charged us KRW 75 000 more than we were quoted on the app (even though we left a table behind that I had listed). I sent an email to find out if this was standard and never heard back. So, the service works and nothing was damaged. But I do not think I will ever use them again.
1 person found this review helpful
GoGo Tech Limited
June 3, 2021
Dear customer, we apologize for the inconvenience and late reply. As packing is not a basic service (refer to app-info no.3&4), the driver suggested to buy packing boxes for an additional fee as small items were not packed and he proceeded after you agreed. And as you selected card payment option, 10% VAT was charged. Hope you understand, thanks!
Caroline Bollinger
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There is no way to rate drivers (like for taxi apps), so you could get stuck with any creep off the street. I used this app to move houses. The guy lied about size of car. It was too small so I had to leave things at my old place. He saw a picture a picture of the luggage and still deliberately showed up with the wrong type of car. The driver treated me and my family very inappropriately. He was so bad that the security in my building got involved, and I almost had to call the police.
5 people found this review helpful
GoGo Tech Limited
August 4, 2021
Dear Caroline Bollinger, we're sorry for hear that. The van driver was dispatched because the order requested a van when check your order with our CS team. We will definitely check if the driver has any inappropriate actions within the service and we promise to provide a better service next time.