
Saltanat Kali
It used to work well, but recently as I send invitations, they accept it but when trying to lock or unlock (Level Bolt), it gives error messages and doesn't work at all. I have contacted support and did everything they said to try, and yet nothing! This is so frustrating. It became useless except for me and one more family member who has access. But doesn't work for any new invites for Passes and People. Nada.
6 people found this review helpful

Gary Tarbell
very glitchy & unreliable. Once you get a lock working, it will work very well. But it takes multiple tries, multiple firmware update attempts, factory defaulting every time something doesn't go perfectly and IMMENSE patience. I would not recommend level products to non techy amateurs. I work professionally in surveillance/security technology and I'm pulling my hair out. if it wasn't the ONLY consumer product on the market that fits my needs for one particular gate lock, I wouldn't buy any
2 people found this review helpful

Joseph Anctil
As others have stated, the app is buggy and unreliable. The auto unlock feature usually doesn't work (once in a while it surprises me and works). Sometimes, the app freezes up when trying to open it, so I can't even unlock the door manually through the app. For these reasons, I always make sure I have my physical key with me because it's much quicker than the app. No issues with the hardware as of yet, all app-related problems. Please fix it!
10 people found this review helpful
Hi Joseph – sorry to hear you experienced that, this is definitely unexpected behavior. We recently released a fully updated app, we’d love to help you with any future troubleshooting via support@level.co