SMS-Magic

Screen-Magic Mobile Media Pvt Ltd

About this app

Reach, engage and win more customers on SMS, WhatsApp, and Facebook Messenger through conversational business messaging right from your smartphone.

The SMS-Magic Mobile App brings all your customer conversations to your smartphone so you can respond to your leads and service tickets on-the-go. Shorten the sales cycle and delight customers by quickly responding to questions or customer needs. Use the app independently or integrate with your CRM. The SMS-Magic Mobile App helps you connect with your customers anytime, anywhere, and leads to stronger customer relationships.

Use The SMS-Magic Mobile App to:
1. Engage with your customers and prospects on-the-go across text, WhatsApp, and Facebook Messenger (using rich media and templated messages)
2. Get notified and respond instantly to incoming leads and customer queries
3. Automate standard customer interactions such as status updates, account alerts, and appointment reminders
4. Identify the context of each customer interaction and assign them to relevant team members
5. Run the app independently or integrate it with your CRM (Salesforce, Zoho).

The SMS-Magic Mobile App is a standalone messaging product that can be used regardless of whether you are an existing SMS-Magic customer using the web app. We hope you’ll give it a try!

ℹ️ Please note: If you use SMS-Magic Salesforce App, you need to be on version 1.64 or above to sync with the SMS-Magic Mobile App.

Questions? Please contact [e-mail]

About SMS-Magic:
SMS-Magic is an established business-to-person messaging solution for high-touch, multichannel, and compliant customer engagement across your sales funnel at scale. The SMS-Magic App helps marketing, sales, and support teams better engage with your audience. With our conversational messaging capabilities, you will never lose another client, candidate, or patient to unread emails or unanswered phone calls.

SMS-Magic has over 2,500+ clients spread across 190 countries. Its 200+ employees operate out of offices in Chicago (US), Pune, and Delhi (India).

Ratings and reviews

Not impressed with this app. Would not recommend using. I use this app for work to text clients. Most of the time the app doesn't notify you that you have a message and it doesn't matter how any times you delete the app and re-install the app. Consistently fails to send messages and if you leave the app before the message is sent it doesn't finish sending the message and deletes the message you were trying to send instead of saving it as a draft.

Easy Back End, Front End Needs Updates. The web app makes it tough for agents to send SMS since they cannot choose a template folder, nor can they type in to search for a specific template when using a Zoho module to open the SMS Magic app. Makes for a lot of searching when we have 100+ templates built.

We've tested out different solutions that perform this function, as we have clients looking for SMS to keep in contact with new customers. We tried ZipWhip, SlickText, &Front, however, none of them allowed us to have the integration with Twilio and keep control of our numbers & API, but also have 2-way SMS. This is the ONLY solution we've found, & thanks to Rajat & Reshma, it's working perfectly! Just need name support alongside the phone number, and the iOS version to be released!

What's new

1. Support for messaging through RCS channel.
2. Bug fixes and improvements