
Jon Linford
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I've had to stop the MyDrive part of the app from running and will probably uninstall the app completely as it's draining my battery badly I think it's better to have a working phone for an emergency than save a few quid on my insurance renewal if this is what it's going to do I'm sure it wasn't this bad, about a year ago when I first installed it, but now I have to try keep my phone on constant charge all day. Not good Update 4/12/24: App and phone are already on latest updates available
6 people found this review helpful
Aviva PLC
December 3, 2024
Morning Jon,
Thanks for taking the time to leave a review. This is disappointing to see how the app is affecting your battery. Our team are always working on improvements for the app, please ensure this is running the latest update, on your device's most up-to-date software. ~ Aviva Social Team

Tom Hainey
awful. never been able to update details - every single time,over a number of months, there are always "technical difficulties" and the update can't happen. Notification of this normally crops up right at the end of the process, once you've wasted time entering in all the requested information. If Aviva are aware of issues, they should have fixed them by now. what's the point of the app?! it can't do anything!!
5 people found this review helpful
Hi Tom, thanks for taking the time to share this with us.
It's very concerning to hear this has been going on for some time, it's not the experience we want for our customers.
So we can help, please visit https://www.aviva.co.uk/help-and-support/contact-us/email-enquiries/app-help 🤝

Martin Reed
Dreadful. The app allows you to spend time starting a quote and then you just get a blank screen. I gave it several tries and plenty of time but nothing. Finally had to go to the website which is also painful, got the insurance sorted but guess what, neither the app or the website will show my policy documents. As soon as this trip is done, the app is getting deleted and as soon as I can, policies are getting moved elsewhere. It is 2026, this stuff should work, it's really not that hard.
4 people found this review helpful
Hi Martin, we appreciate you taking the time to raise this with us here. We're sorry things haven't been working for you as intended 🤝
Please visit https://www.aviva.co.uk/help-and-support/contact-us/email-enquiries/app-help to report an issue. Please note, we cannot keep users updated on issues and bugs, so keep an eye out on app updates.