
Kristin Frederick
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worst mobile app I've seen in a really long time. from being unable to read the secure messages because you can't zoom in and out so you have to drag it around your phone screen just to be able to read it, to not being able to upload documentation like others are reporting here. while I'm grateful that the company finally started using an outside service, they could have chosen a better one than this. if the company name contains the word dental then obviously it was for a dental claim.
We’re sorry for the difficulty you experienced with the app and appreciate your feedback. Provider names alone cannot verify FSA eligibility. Documentation showing the service, date, and amount is required. Please contact Customer Service at 800.659.3035 so we can help troubleshoot the upload issue.

Beej-A Koupps
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I do like the clean interface, but it isn't worth the inconvenience of not being able to upload receipts. it even says in their IRS letter that I can upload receipts in the app, but there's no reply to the letter, and I can't upload a pdf as I can on the website... need an awkward photo or screenshot. also, it won't remember my credentials, & it was kind of hard to find after installing. why isn't the app named "asiflex self service" as it is in the store?
17 people found this review helpful

Cammie Herborn
App is minimal, not much information available on app. Service is terrible with this company. If you're HR shopping around I'd choose a different vendor. They make it difficult for employees to use the flex card & argue when multiple receipts have been provided. I never had issues until we switched to ASI as our vendor. I've had money withheld for 6 months of payroll, the year is almost over, and ASI still won't release the funds. What good is the tax free incentive when ASI makes it difficult.
10 people found this review helpful