
Brandi
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It constantly has issues, won't save my password and keeps not letting me sign in with my finger print. If i do need to reset my password- it won't give me the security questions it MADE me select. I have to enter in all of my personal info and wait on a text. It's pretty ridiculous. it also now literally every time I try to login, makes me jump through hoops and I have to either have it call me or send me a text message code. it won't let me just log in. this app needs a lot a lot of work.
1 person found this review helpful

Kevin “Cheez.” Galloway
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Would be higher if they would speed up the loading process of the app It gets timed out the first 3 times but only way to check balance thats why it has 2 stars other then that worthless!!! Dropped to below 1 star it keeps saying I'm putting in the wrong credentials when I have my fingerprint saved I've had to call multiple times to get it unlocked. The app and the bank like screwing people over and like to make your life hell. Looking for another bank!!!

Jw Salthouse
Collins app not convenient. They are constantly making me prove that I am worthy to access my own account. Overall, they seem to be unable to meet basic, reasonable, levels of competence in their ability to provide accurate customer service. Also, you cannot get real-time help after banking hours despite 24 hour computer access to website & app!
3 people found this review helpful