
Gem S
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Seems to work better than previous versions, however, when the balance on the account changes, it always takes too long to reflect on the app. If it takes a few days for a check to clear, I understand it taking that long to show up on the account. But cash deposits shouldn't take several days. And the same thing happens with withdrawals. Needs to be improved on, not helpful with keeping track of finances. It also takes the bank FOREVER to process a direct deposit. I have to wait 4-5 days for it.
12 people found this review helpful

Enceladus
App has a basic interface, which is acceptable, but works very slowly. Also Dime does not have a contract with Plaid, which is very inconvenient these days, because you just can't link your Dime bank account instantly to other financial inatitutions, instead you have to wait several business days to receive mini deposits to verify them and then link. PLEASE, TAKE AN ACTION ON THIS MATTER!

A Google user
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Horrible APP! When I go to deposit a check using my phone. The numerical keyboard that comes up does not have a decimal point. I called customer service, and they said it is probably something wrong with your phone. It is not my phone it is a glitch in the program of the app. The old app worked fine. I was able to deposit all my checks. I am leaving the Dime Bank. I will open up an account elsewhere. The customer service was just as bad as the app. Zero stars!!
17 people found this review helpful