Nigel Gunton
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Was badly broken but has been working well more recently hence updated to 5*. With hindsight is it possible that the issue were with the data system/app backend? Like other recent reviews this app is badly broken. No bills shown since October. It used to work well. Get an app developer that knows what they are doing or revert to the pre name change version as that worked well. Very very disappointing
1 person found this review helpful
GenGame Ltd
August 2, 2024
Dear User, we are sorry to hear that there were features that were not working for you. Please share the exact issues you had at hello@100green.com and we will do our best to rectify those at the earliest. Thanks.
Peter
Lacklustre and frustrating. Unusable for submitting single electric meter readings. I had to submit via the website. Why is there a 'night' usage box that MUST be filled to submit?! I can just submit at night too if I want. Also, no detailed usage tracking by period or even a simple list of past meter readings to let me do this for myself. I shouldn't have to trawl through bills or keep separate logs elsewhere.
2 people found this review helpful
GenGame Ltd
August 11, 2023
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at hello@100green.com.
James Crossfield (James)
In common with a lot of reviews, I have found it impossible to enter the site. Neither my email nor my mobile number are recognised. Also, I have tried, unsuccessfully to change my password. Previously I was with EDF and Ovo and never had a problem with either. I have regularly given my meter readings and that is not as straightforward as it ought to be. I have contacted customer care on a couple of occasions but I am still unable to sign in to my account.
9 people found this review helpful
GenGame Ltd
January 27, 2022
Hi James, sincere apologies for the inconvenience. Please contact us at support-greenenergy@gengame.co.uk if the issue is still there and we will be happy to help you further.