
Eric Roberts
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App hasn't worked for at least 6 months. Even after most recent update does not work. Now requires login to do anything and it won't login. Opens web page in chrome browser, enter credentials, says sign in successfull, then goes back to the login screen in the app. Completely unusable now. I will never buy anything from Giant ever again. This bike has been nothing but problems. It tells you something about a company with so many bad reviews and no updates
74 people found this review helpful

Brett B
This is a terrible app. Locks you out everytime there is an update. I don't want to update just as I'm about to bike to work, I just want it to work until I have time to update. The controls are poorly labeled and don't seem to always respond consistently. It would be nice to have a dashboard with power mode selection, battery %, % est in modes, mph, distance and maybe the option to add or subtract other info. I know there are multiple screens but they seem poorly thought out.
25 people found this review helpful

Mark Jeangerard
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If you're thinking about buying a giant because you like the idea of sync drive tuning - know that this app will not help you do that. This app is the *only* way that you can tune the sync drive on your bike. But this app only works between 0 and 3 months a year. In a good year. If a giant salesman has told you that sink drive allows you to change the motor settings on your bike whenever you want that salesman is practicing a bait and switch sales tactic. Giant *almost* has a killer product.
16 people found this review helpful