Jesse Napolitano
Sync takes forever, even on the office WiFi. Menu buttons buried. Long lag when tapping buttons before result. Swiping instead of tapping is terrible. Won't let me time out of jobs, I click the button multiple times, I have to edit the work order in the office software and resync in order to be able to time into the next work order. The old app was great. They need to bring much of that functionality to this new app. The office part is glacially slow. Running out of characters in this box.
4 people found this review helpful
HindSite Software LLC
April 4, 2022
Hi Jesse, We're very sorry you are having these troubles with the app. Many of the issues you have described should have been resolved in recent updates. Please reach out to us at 888-752-5978 and our support team should be able to help resolve these issues moving forward.
Jesse Napolitano
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I switched from the old app so that we could take payments in the field, integrate into hindsight and QuickBooks. Now that I've bought into that process Im stuck with this app that's not very good. Swiping on icons to access them instead of tapping is terrible. Also the parts menu is cumbersome because every time you enter a new part it brings you back to the main parts screen instead of leaving you in the category you were in like the old app. Not to mention calculating time on site incorrectly
3 people found this review helpful
HindSite Software LLC
May 24, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at 888-752-5978. We have plans to address these issues and assure you we will try to get them resolved as quickly as possible.
Randy W
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Upgraded my tablet and was forced to upgrade from the old usable version with the black background to the new confusing version. They call this an upgrade? With the old app I had buttons to clock in and clock out. Simple. Now I've got to swipe this and click that. I need a timecard not a swipe left app! Impossible to navigate. Menus so deep you get lost trying to find the simplest information. Loading the old app on an old tablet I guess is the only solution. Looking at alternatives like Quicken
6 people found this review helpful
HindSite Software LLC
October 15, 2020
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at +18887525978.