
Nicki Golos
used to work (ish). the updated version of this app doesn't work at all - it sometimes doesn't connect to devices and otherwise plain crashes when I try to open it. garbage. and it has rendered my very expensive diffuser utterly useless, which is infuriating. fix it now, or refund me for my device and oils.
5 people found this review helpful
We appreciate your feedback about your experience and we'd love to get your devices connected again. Please call our team at 1-888-276-6245 or email hello@aromatechscent.com for assistance.

Elizabeth Shaw
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I wish I could give it a negative star rating.... less than 1 star. I have an android and for 2 years it worked. They upgraded the software and now I CANNOT connect. Customer service tried to help and i followed their instructions. The shared it was a software upgrade. Now the system is worthless. This was very expensive so would not recommend...I mean next time they do a patch maybe Apple owners would be able to use. Ughh. 1-9-23 I already eached out to the aromatech team no luck
6 people found this review helpful
AromaTech
January 11, 2023
Hi Elizabeth, thanks for your updated reply. As we aren’t able to find you under your name in our systems to follow up, please kindly give us a call at 1-877-347-5239. We'd love to look into this further and provide you with a suitable resolution.

Michael
App won't connect to devices. It used to control all four aero mini's, now I'm lucky if it connects to one. I've tried on both an iOS and an android system. Such a shame, this feels like the bare minimum of expectations going unmet.
3 people found this review helpful
Thanks for sharing these details and we're sorry to hear you're having trouble. Please try the following to reset your AroMini BTs: (1)Turn on the diffuser. (2) Hold the power button until you hear 2 beeps. If you're still unable to connect to the app, kindly call our support team at 1-888-276-6245 or email us at hello@aromatechscent.com.