Manage Incidents (Zaken):
Create, view, and resolve incidents or tickets.
Access detailed reports and analytics on open, closed, and active cases.
Access Knowledge Resources:
Browse a knowledge base (Kennisbank) with categorized articles, instructions, and FAQs.
Participate in knowledge sessions (Kennissessies) and access related materials.
Collaborate and Communicate:
Schedule appointments with service representatives.
Access meeting notes and reports for internal and external discussions.
Track Licenses and Products:
View and manage licenses (Licenties) associated with the tenant.
Access product-specific information, updates, and release notes.
Service Desk Integration:
Provide a service desk for handling customer support tickets.
Enable role-based a