
Brigid
I enjoy the game, however I am confused by a few things. Every single time I open a game I get the intro "how to" prompt. I don't see why I need to be shown how to remove an ice block after 200 levels, I'd rather see a "how to play" feature added somewhere in case a review is needed. I also don't get why there's locks on the home screen. I was hoping to unlock puzzles as time went on.
2 people found this review helpful
Kwalee Ltd
October 9, 2024
Hello Brigid! We appreciate your feedback regarding the gameplay experience. Your input has been relayed to our development team for their consideration. We value your support and appreciate your understanding as we strive to continuously improve the game.

Sarah Lamp
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I've been playing Tens! for several years, before the update I would have given it 5 stars. I liked the game so much I paid to have the ads removed back in 2018. After updating the app, banner ads are back and I need to watch ads to rotate pieces again. I have none of the things unlocked previously, and I'm only able to play levels (and I also lost my endless version high score). Sent emails 8/3, 8/7, and 8/19, no response. Tried again 12/15 through the app as instructed, no response.
9 people found this review helpful
Kwalee Ltd
August 20, 2024
Hi Sarah! We apologize for any inconvenience. We can see that you have been contacting us for the same issue. Please try reaching us through in-game Settings (Open Game > Settings > Click Mail icon) so we can find look into it further.

Bella Orio
A little over a year ago, I paid three dollars to remove ads in this game, which also allowed me to rotate pieces. I played for the first time in a while two weeks ago, and the app has ads again and everything is locked. I emailed support to no response. Just checked the game again today and not only is everything still locked, but it now costs SIX DOLLARS to remove ads. Support has done nothing. I used to really enjoy this game but now I'm just frustrated.
2 people found this review helpful
Kwalee Ltd
November 27, 2024
Hey Bella! We apologize for any inconvenience you've experienced with the game. For help with gameplay issues, feel free to reach out to us through in-game Settings (Open Game > Settings > Click Mail icon) or write to us at support@kwalee.com. We will definitely look into the issue.