707 reviews
Content rating
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About this app

With MyLA311, City of Los Angeles information and services are just a few taps away.

• The 'Create New Service Request’ feature allows you to quickly and easily request the City’s most popular services, including graffiti removal, pothole repair, and bulky-item pickup .

• Looking for the nearest park? Want to cool off on a hot day? Need to return a library book? The ‘City Info’ feature conveniently maps the closest parks, libraries, fire and police stations, golf courses, public pools, tennis courts, golf courses, parking lots, and more.

• You can keep up to date with the latest City Hall news by browsing through our Facebook, Twitter and YouTube feeds.

• No more stamps and envelopes needed! MyLA311 also allows you to pay your Los Angeles Water and Power bill right from your mobile device.

Additional Features:
• We have recently added user registration. This is completely optional. You can still submit service requests and use the app without registering.

• If you have an account with LADWP.com you already have an account with MyLA311. The same account login can be used with both MyLA311 and LADWP.com.

• Registered accounts can now login and view all their service requests and the current status.

• More service request options.

• New bill pay options

• New city knowledge-base

You can also submit requests using our website: https://MyLA311.lacity.org

Send feedback to 311@lacity.org

MyLA311 links Angelenos with the services and information they need to enjoy their city, beautify their community and stay connected with their local government.
Updated on
Apr 2, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location and Personal info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

703 reviews
shaz wunder
March 30, 2024
LA city government is absolutely useless, this app is no exception. It was extremely slow to open and report anything. Now when I select an option it's just stuck in spinning arrow mode forever. Having spent half a day trying to get help with my issue over the phone and getting absolutely no where I was told multiple times to call 311. No one answered 311 so I left a message for call back. No one called back. Sent them an email, no one emailed back. App is just as useless.
5 people found this review helpful
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A Google user
June 1, 2021
Love it that I can take a picture of graffiti in my neighborhood (or dumped trash or furniture) and submit a request to remove. Before I think the crews had to guess what I was referring to - now they have a picture of the specific graffiti. However it has some functionality problems. Such as a "gathering location information" that freezes the app. It's location function are imprecise.
8 people found this review helpful
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Richard “Rick” Neill
May 26, 2021
Great option to calling 311 for the city of Los Angeles. Most issues can be handled via the app. Easy to check on status of service requests. Unfortunately the 311 staff now just refer you to the various department numbers instead of passing on the information. Also the app's location finding freezes often. Both negatives need to be fixed.
41 people found this review helpful
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What's new

Bug fixes.