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If I have the choice I won't use it again. Our new landlord wants to use it to collect rent remotely. I know they have to make money, but the tenant should not be the one to bear the 'convenience fee'. I had to download and reinstall this 4 times to get it to work properly and have my tenant account fully reset once. It got two stars only because money leaves promptly.
5 people found this review helpful
Hi Robert! We're sorry for the troubles you had and hopefully, things will run smoothly from here on out. As for the processing fees, those are determined by our payment processor, not RentRedi. We recommend using ACH as the fee is only $1. If you experience any future issues please don't hesitate to reach out to our chat support!
Lots of nice features, convenient, and easy to use from the tenant perspective. The selfie with ID is a bit finicky, but works. Loses a point for constantly nagging me to set up renters insurance every time I log in AND every time I change screens. Enough already! I'm working on it! (yes, I could silence the reminders but then I'd have zero instead of dozens. How about putting a snooze feature in. "Remind me in X days/weeks" )
16 people found this review helpful
January 13, 2023
Hi Kevin! Thanks for your review and this great feedback; we appreciate it. We will pass it along to our team!
This is one of the worst payment apps I've ever seen. It doesn't matter whether you click save payment source or not, because not only will it make you reverify your account by logging into your bank *every single payment* but if you happen to switch out of the app and go back into it, you might also have to reverify your account. I have only had this app for about a week, and it has already made me verify my bank account over 8x. Also it keeps trying to sell you overpriced renter's insurance.
35 people found this review helpful
March 1, 2021
Hi Meow! We are always looking to improve the experience for our customers and really appreciate your feedback. We'd love the opportunity to make your experience with RentRedi better! Please reach out to us at firstname.lastname@example.org so that we can get in touch with you and resolve the issue. Thank you again for this feedback!