SEB cares

Sarawak Energy Berhad

About this app

“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!

Easily perform your electricity-related transactions by:

• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin

Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.

Ratings and reviews

Unfriendly apps when to check outstanding payment & excess payment not in one page. After made payment then pop up another excess/outstanding payment. Can ur team made one page for outstanding/excess payment so all customer can pay all total in one payment rather then log in/out into online bank apps. The old version are more user friendly in term of payment/outstanding/new bill. Easy to search and make payment. In my hard copy bill only 1 month outstanding. This apps Very poor upgrade.

now, the only real problem I'm facing is why the app doesn't tally with the physical one? either the bill comes early but it doesn't reflect on the app or it already reflected on the app but the bill sometimes never come. so I'll always get confused. please let the physical bill be on the same time as the app or something!

I failed to register the first time around. When I tapped on the REGISTER button after providing all the required information, the message said the password was empty. It was not. I had keyed it in. Incidentally, There was no indication to confirm my password. So, I uninstalled the app and downloaded it again to install. The second time around, there was a line that said for me to confirm my password. That I did, and I got registered. Next, I logged out, and then logged in again. The line that said "You last log in was at/on" was devoid of any data. That is not important to me. I proceeded to make a report. I tapped on the icon for billing and meter, and then tapped on 'make report'. Nothing happened. I logged out and tried again, and the same thing occurred - nothing happened after I tapped on 'make report'. Considering this app was not introduced only yesterday, so to speak, it is, I am sorry to say, unworthy of even 1 star.

What’s new

Update native libraries to comply with Android 15 (16KB page size requirement)