SEB cares

Sarawak Energy Berhad

About this app

“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!

Easily perform your electricity-related transactions by:

• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin

Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.

Ratings and reviews

Unfriendly apps when to check outstanding payment & excess payment not in one page. After made payment then pop up another excess/outstanding payment. Can ur team made one page for outstanding/excess payment so all customer can pay all total in one payment rather then log in/out into online bank apps. The old version are more user friendly in term of payment/outstanding/new bill. Easy to search and make payment. In my hard copy bill only 1 month outstanding. This apps Very poor upgrade.

I am experiencing significant difficulties with log in back into my account after being logged out. Each time I attempt to sign in, I got an error that states "User ID does not exist" or indicates that the credentials provided are invalid. This issue persists even when I try to log in through my Google account, as I encounter a similar error that prompts me to "please try another email," even tho it's the same email i use to login before.

now, the only real problem I'm facing is why the app doesn't tally with the physical one? either the bill comes early but it doesn't reflect on the app or it already reflected on the app but the bill sometimes never come. so I'll always get confused. please let the physical bill be on the same time as the app or something!

What’s new

Update native libraries to comply with Android 15 (16KB page size requirement)