SOUFEEL - Personalized Gifts

SOUFEEL JEWELRY LIMITED

About this app

Soufeel is a premium lifestyle gifts shopping app for personalized gifts, jewelry, accessories, home decor and apparel. Find great items to wear to any occasion, like a houseparty, wedding, birthday and christmas. Shopping becomes even more enjoyable with the Soufeel App!

Ratings and reviews

I've ordered in the past and their products are fabulous! But customer service is worse than terrible! I tried to place an order on a Sunday, kept saying it failed. I called my bank and there was an issue with placing an international order. They fixed that, but still can't place the order. I emailed them twice, called multiple times, but no one answered and so far, no calls returned. Now it's there days later, still can't place the order and last night the company cancelled my order and to to set order up, it's now an additional $10.

I just bought key chain and photo carriage music box. The quality of photo carriage is quite bad, very cheap looking and all made with plastic. I even received with one photo frame detached. Quality of product is like cheap item you bought from night market. I felt like being cheated. I think price paid is 5 to 6 times higher than price worth.

If I could rate zero stars I would!!! I placed an order on Feb 5th and it is now Mar 2nd & I still do NOT have my items!!! false advertisements on the website as far as processing times!! this is ridiculous!! I will never order from this company again!! I called customer service several times and it only took me about a week to get ahold of a LIVE agent and they gave some sob story about them updating shipping methods ect. I'm honestly thinking of contacting the BBB!!!!!!!!!

What’s new

New features are now available. Let's look forward to a brand new and excellent experience together! This update includes:
1. Optimize visual UI and interactions to enhance the shopping experience.
2. Performance improvements and experience optimizations.