
Ahmad Rajab
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The OTP system is fine, but the issue is that the login doesn't happen the first time, and I have to submit another time in order to login. Also , why not make it optional? I already have the password and fingerprint security. Seems a waste of time and energy, especially if you use the application frequently
6 people found this review helpful
Burgan Bank
February 22, 2024
We apologize for the inconvenience caused.
The OTP is a security measure to protect you account when accessed from a new device.
As for the OTP issue, try to update to the latest version of the application Please.

Qusay ALKHATEEB
The app simply does not start properly and keeps crashing, making it impossible to carry out any banking tasks.I've tried reinstalling the app and even updating it to the latest version, but the issue persists. It's disappointing because I rely on mobile banking for its convenience, and this constant crashing has been a major inconvenience.
44 people found this review helpful
Burgan Bank
October 2, 2023
We apologize for the inconvenience caused. We will work a better experience for you.
Please try to update to the latest software version of your phone and then reinstall the application
Please write to us in case you have any more queries at burganonlinesupport@burgan.com or Call us on +965 1804080. Kind Regards Burgan Bank

Rami Al Mouee
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Honestly speaking, I am still unable ro understand what are you doing Burgan Bank! Now, the App doesn't launch requesting for an update, when going to the App page on Google Play, there is Open and Uninstall options, no Update. I uninstalled then re-installed the App, but still, it doesn't launch, still requesting to be updated. Please wake up guys, it's the 21st century!
8 people found this review helpful
Burgan Bank
September 16, 2020
Hi, We regret the inconvenience caused. While customer feedback is utmost important to us, it is absolutely non-mandatory requirement. kind Regards Burgan Bank